Privacy Policy

Effective Date: 01.01.2023

1. Introduction

Welcome to Mooncat Properties LLC. We are committed to protecting your privacy and providing transparency regarding the collection, use, and protection of your personal information. This Privacy Policy outlines our practices concerning your personal data.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: This includes your name, contact details, payment information, government-issued IDs, and other information required for reservations and property management services.

  • Reservation Details: Information related to your bookings, such as property location, check-in and check-out dates, and the number of guests.

  • Communication Data: Records of communications with us, including emails, messages, and calls.

  • Property Data: Information about properties, including images, descriptions, and guest reviews.

  • User Account Data: Information about your account, including login details and preferences.

  • Device Information: We may collect information about the device you use to access our services, including IP address, browser type, and operating system.

3. How We Use Your Information

We use your information for various purposes, including but not limited to:

  • Reservations: To process bookings, confirm reservations, and communicate with you about your stay.

  • Customer Support: To provide assistance and support when you contact us.

  • Improving Services: To enhance our services, conduct research, and analyze usage patterns.

  • Marketing: To send you promotional materials, offers, and updates if you have provided consent.

  • Security: To protect our users, properties, and services.

  • Compliance: To comply with legal obligations and regulations.

4. Data Sharing

We may share your information with third parties for the following purposes:

  • Property Owners/Hosts: To facilitate reservations and property management services.

  • Service Providers: To assist us in delivering our services, including payment processors, customer support, and marketing partners.

  • Legal and Regulatory Authorities: To comply with legal obligations and respond to legal requests.

5. Your Choices and Controls

You can exercise the following rights:

  • Access and Update: Access and update your personal information through your account settings.

  • Opt-Out: You can opt-out of marketing communications at any time.

  • Data Deletion: Request the deletion of your personal data.

  • Data Portability: Request a copy of your data in a structured format.

Please note that some data is necessary for us to provide services, and requesting its deletion may affect your ability to use our services.

6. Security and Retention

We implement reasonable security measures to protect your information from unauthorized access. Your data is retained only for as long as necessary to fulfill the purposes for which it was collected.

7. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect or use information from minors.

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. Any significant updates will be communicated to you through our website or other means.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us.

10. Applicable Law

This Privacy Policy is governed by the laws of the state of New York.

By using our services, you agree to the terms and conditions of this Privacy Policy. Please review this policy periodically to stay informed about our data practices.